SHIPPING & RETURNS
ALL NZ orders are sent tracked via CourierPost.
Occasionally, we may be unable to supply a product or there may be a delay on a particular order. We will email you if any of these problems arise, as we sometimes carry limited quantities of certain stock and the global situation is causing issues all along the supply chain.
NEW ZEALAND ORDERS
We will try our best to have your parcel dispatched to you within 10 working days from received orders, unless you are advised otherwise due to delays.
Please advise us if an order is urgent.NORTH ISLAND: $12.50 SOUTH ISLAND: $20 RURAL: $4.30 added on ORDERS OVER $450 INC GST WILL RECEIVE FREE SHIPPING
Please email if you would like your courier post tracking number as we don't send these automatically.
Shipping is calculated once an order has been packaged and weighed. Pricing varies based on weight and international destination- please contact us if you need a rough quote before an order has been placed.You will receive a second invoice for shipment, once your order has been sent. We offer a standard 20% discount off the price of international shipping.
We use DHL EXPRESS (TRACKED) postage for all international orders.
The standard delivery time for DHL EXPRESS is 3-7 working days.
PLEASE ALLOW UP TO 21 WORKING DAYS ON ALL INTERNATIONAL DELIVERIES- we will NOT take any responsibility for international delays caused by the postal system.
If an order is urgent you are encouraged to email us before you order, advising the date it is needed by. We will contact you promptly to tell you whether or not we expect to be able to get it there by that date. We will give you our honest opinion but will not take responsibility for orders not arriving by required dates.
NB: Postal shipping times extend out at Christmas time so we recommend ordering Christmas stock by the end of October. Because shipping times are beyond our control, we take no responsibility for shipping times to any country.
CUSTOMS/ CLEARANCE CHARGES
You may be subject to import duties and taxes, which are levied to the purchaser or recipient once the package reaches the destination. We have no control over these charges and cannot predict which customers or shipments will be subject to the charges. We therefore accept no responsibility for any duties or taxes charged and we will not alter our documentation in order to defraud these agencies. Customs and import regulations vary widely between countries. It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country.
Bee Kind Ltd accepts no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control.
We accept no liability for any goods lost in transit outside of New Zealand if parcel is untracked.
We offer a full money-back guarantee on all goods returned in sale-able condition within 30 days. We want you to be happy with your purchase. If your goods don't reach you in perfect condition, please notify us as soon as it is convenient. If the error is ours, the return postage is at our cost too, but please advise of the problem first so that we may decide how best to deal with it. We will replace or reimburse you for unsatisfactory goods.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You can expect your order to arrive quickly and in great condition.
We accept full responsibility for losses or breakages in transit.